Customers
Click the image above to hear why Water Worx Service has partnered with GP Rental for over 6 years.
Matt S.
Water Worx Services
Click the image above to hear why John P. with Destiny Pool Builders recommends GP Rental.
John P.
Destiny Pool Builders
“Working with Gregory Poole makes my job a lot easier in terms of maintenance, any kind of parts and repairs that are needed there. On top of that, they sometimes know when a maintenance schedule is coming up before I even do,” he says. “And then as far as the sales team, they’re quick to respond. If we need a piece of equipment, I have an answer of when it can be there, and the price and quote, everything within the hour.”
Jared Shea
Limiteless Lawns
I’m a Hotshot truck driver and I came by to pick up cat steer skid to California and Gray Coltrain as a supervisor of rental and sales department did outstanding customer service job plus he showed amazing people skills, I was impressed by his professionalism thank you, Gray!
Aleks K.
I have to be one of the most picky people out there when it comes to my Bluebird RV! I brought my bluebird Wanderlodge M380 in for suspension service and let me tell you these guys are excellent! Rod the service manager gave me an estimate prior to any work being done to my coach, which he completely stuck to. My coach, rides as smooth as glass now! To say I’m happy is an understatement, I will always recommend this shop. Thanks Rod for all your help and service!
Daniel T.
Fantastic customer service, whether you are buying a large machine or just a few repair parts they treat you right.
David L.
I owe props to a few people at the Mebane location. I made a cold-call visit with the hope of meeting someone of influence, hoping to someday purchase their oddball trade-ins for my employer “4M IRON”. After a recent change of employment from 30 years of managing Harley-Davidson and Automobile Dealerships I have to say that I was extremely impressed by the professionalism and willingness to help that I experienced with everyone I dealt with during my visit. From Receptionist, Cheryl F. (1st Impression) to Territory Manager, Scott T. to Parts Rep., Kristen H. (sold me more awesome shirts than I need), they were all great representations of customer caring teammates. Thank you for the cool experience (cold-calls can be not so nice sometimes). The Poole leadership should be proud of you!!!!
Ed C.
How LandArt Solutions and GP Rental Share the Same Values
Gregory Poole Equipment Company began operations in 1951, and for nearly two decades, LandArt Solutions has bought and rented equipment from the eastern North Carolina Cat equipment dealer.
“We’ve been working with Gregory Poole for 16 years, as long as we’ve been in business, and wouldn’t have it any other way,” says Michele Horn, the Chief Executive Officer of LandArt Solutions. “Working with Gregory Poole shows me that the customer is the most important part of the relationship.”
To provide exemplary service to customers like Michele, Gregory Poole embodies five core values: commitment, integrity, teamwork, excellence and safety. Thanks to these shared values, the partnership between Gregory Poole and LandArt Solutions is one built on trust and a shared drive for success.
“The company values are very important to LandArt Solutions,” Michele says. “I can tell through the teamwork and collaboration that I see out of Gregory Poole’s team, along with their customer service and the way that they relate to their customers with integrity.”
On top of purchasing reliable Cat equipment from Gregory Poole, LandArt Solutions also depends on the company’s rental division, GP Rental, to grow its business.
“As a small business owner in landscape construction, we certainly have our own fleet that we’ve purchased through Caterpillar and Gregory Poole, but GP Rental has been able to help us extend that reach,” Michele shares. “When there are different types of scopes of work that we need to perform and equipment that we might not use on a daily basis, GP Rental is a great way to provide larger amounts of services but not have that capital expense of purchasing new equipment.”
Along with the cost-effective benefits of renting equipment, Gregory Poole’s core values are just as recognizable in GP Rental.
“If I could describe the GP Rental team in one word, it would be committed,” says Michele. “They’re committed to delivering on time, committed to delivering great customer service, and committed to meeting the needs of their customers.”
This commitment is highlighted by Zanna Daniels, a Rental Sales Representative and LandArt’s own GP Rental representative
“Customer service is definitely her strength,” Michele shares. “She comes into our office quite frequently, even when we don’t have a need, just to put a face with the name, to show my staff appreciation by bringing a goodie bag during the holidays. And it goes a long way to building rapport and building support for my team.”
Since joining GP Rental three years ago, Zanna has made an effort to know everyone in LandArt Solutions’ growing business.
“Working with LandArt, at first, they were already a customer of Gregory Poole,” says Zanna. “However, it became so much more than just a customer. I’ve got to know them. I know about their family. I know what they’re interested in. All the people in their office.”
With multiple standalone GP Rental stores now open, Gregory Poole is evolving to support the growth of its customers like LandArt Solutions. The equipment offerings are evolving too. Along with the dedication to providing personalized customer service, Gregory Poole and GP Rental offer customers state-of-the-art technology.
“The commitment of their customer service just seems to continue to evolve with the industry. The technology that’s incorporated into the equipment is exceptional,” says Michele. “The amount of technology that Gregory Poole keeps bringing into our relationship, as well as into the equipment, has been why we keep coming back.”
Rent or Purchase Equipment from Gregory Poole
Whether you are a small business owner or own a large firm, Gregory Poole can meet your heavy equipment needs. Choose cost-effective options from GP Rental or find the next machine to add to your fleet all while enjoying personalized customer support. Don’t wait, contact us today to experience the Gregory Poole advantage.
Michele Horn
CEO
I couldn’t be more impressed with Gregory Poole in Garner. My RV wouldn’t start and I had a tripped planned for the next week. They were incredibly busy but fit me in. My warranty company was a little difficult to work with but they worked through it and made the repairs faster than I expected. Judy and John were a pleasure to work with! The facility is clean and inviting which is much different than other repair shops that I am familiar with. This is the second time that I have used them and their service was consistent both times. If you need RV repairs and don’t want your RV sitting in a dirt lot until someone can eventually get to it, this has to be your place!
Richard P.
The nicest and most helpful people that I have seen. I had only a serial number for my excavator and yet every part that I wanted was in my hands and I was gone in thirty minutes.
Stephen W.
