For over 70 years, Gregory Poole Equipment Company has provided sales, rentals, parts, and service for Cat® equipment in eastern North Carolina. While Gregory Poole has a reputation of longevity, with employees staying for long tenures and customers trusting the company as their service provider for decades, customers like Jared Shea represent a new era of customers.
As the owner of Limitless Lawns and JMS Site Development, Jared has been working with Gregory Poole for just four years. After a family friend referred him to Gregory Poole, Jared decided to use the company for his heavy equipment needs.
“Cat equipment definitely has a large presence in the grading field. So, the name’s everywhere,” he says. “I’d heard people talk about it holding up better, customer support being better. And it just was kind of a no brainer to go that route.”
Like other customers who have begun working with Gregory Poole in recent years, Jared has found that the business relationship makes his job easier, from maintenance to sales.
“Working with Gregory Poole makes my job a lot easier in terms of maintenance, any kind of parts and repairs that are needed there. On top of that, they sometimes know when a maintenance schedule is coming up before I even do,” he says. “And then as far as the sales team, they’re quick to respond. If we need a piece of equipment, I have an answer of when it can be there, and the price and quote, everything within the hour.”
When Jared first began doing business with Gregory Poole in 2020, he originally was set on purchasing new equipment. Brian Metcalf, Jared’s Account Manager at Gregory Poole, convinced him to take advantage of the company’s extensive used equipment options.
“He wanted a new 320 and a new D5 dozer,” says Brian. “And we suggested that just starting out, I would probably look at used.” Brian explained to Jared that whether he needed a new or used machine, our priority is to help our customers maintain their fleet. The first used machines Jared purchased with us are still running in his fleet today.
Since that initial purchase of used machines, Jared has grown his fleet with both used and new Cat equipment. “His fleet is probably 50/50 used,” says Brian.
While a positive recommendation led Jared to Gregory Poole, the quality of the equipment and fast response of the Gregory Poole team has left a lasting impression on him.
“Ever since working with the Gregory Poole team, they have certainly exceeded our expectations. They’re quick to respond. They come on the job sites routinely and check things out,” says Jared. “They ask questions, make sure that equipment is working as it should, that maintenance is up to schedule. They always seem to be on top of it”
Looking ahead, Jared hopes to continue his business partnership with Gregory Poole as his own companies continue to expand.
“Certainly, as we continue to grow, we will continue working with Gregory Poole. They’ve been a huge help to us. Not only on equipment but also on just advice and guidance,” he says.
Choose Gregory Poole for Your Equipment Needs
Whether you are a new business owner or have an established customer base, Gregory Poole can provide the heavy equipment and unbeatable customer service you need to boost your fleet’s productivity. From used equipment at affordable price points to the latest in heavy equipment technology, contact a Gregory Poole sales rep today to find the right machine for you.
Jared Shea
Limiteless Lawns
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Matt S.
Water Worx Services
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John P.
Destiny Pool Builders
I’m a Hotshot truck driver and I came by to pick up cat steer skid to California and Gray Coltrain as a supervisor of rental and sales department did outstanding customer service job plus he showed amazing people skills, I was impressed by his professionalism thank you, Gray!
Aleks K.
Fantastic customer service, whether you are buying a large machine or just a few repair parts they treat you right.
David L.
I have to be one of the most picky people out there when it comes to my Bluebird RV! I brought my bluebird Wanderlodge M380 in for suspension service and let me tell you these guys are excellent! Rod the service manager gave me an estimate prior to any work being done to my coach, which he completely stuck to. My coach, rides as smooth as glass now! To say I’m happy is an understatement, I will always recommend this shop. Thanks Rod for all your help and service!
Daniel T.
I couldn’t be more impressed with Gregory Poole in Garner. My RV wouldn’t start and I had a tripped planned for the next week. They were incredibly busy but fit me in. My warranty company was a little difficult to work with but they worked through it and made the repairs faster than I expected. Judy and John were a pleasure to work with! The facility is clean and inviting which is much different than other repair shops that I am familiar with. This is the second time that I have used them and their service was consistent both times. If you need RV repairs and don’t want your RV sitting in a dirt lot until someone can eventually get to it, this has to be your place!
Richard P.
The nicest and most helpful people that I have seen. I had only a serial number for my excavator and yet every part that I wanted was in my hands and I was gone in thirty minutes.
Stephen W.
I owe props to a few people at the Mebane location. I made a cold-call visit with the hope of meeting someone of influence, hoping to someday purchase their oddball trade-ins for my employer “4M IRON”. After a recent change of employment from 30 years of managing Harley-Davidson and Automobile Dealerships I have to say that I was extremely impressed by the professionalism and willingness to help that I experienced with everyone I dealt with during my visit. From Receptionist, Cheryl F. (1st Impression) to Territory Manager, Scott T. to Parts Rep., Kristen H. (sold me more awesome shirts than I need), they were all great representations of customer caring teammates. Thank you for the cool experience (cold-calls can be not so nice sometimes). The Poole leadership should be proud of you!!!!
Ed C.
