Mining Services

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Mining Service

You can find Cat® machines in more surface mining operations than any other brand. Whatever the task, Cat mining machines play a key role in helping you meet your productivity goals, comply with emissions standards and keep your crew safe. To be truly effective in these tasks, however, regular service from a team of knowledgeable professionals is essential.

Gregory Poole is the Caterpillar® company’s authorized representative for eastern North Carolina. We provide full support to mining operations throughout the region, offering repairs, maintenance, parts, diagnostics, remote monitoring and more.

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Our Services

Where would your business be without durable and dependable construction equipment to do the heavy lifting? Whether your work involves building houses, paving roads, clearing fields or any other rugged application, having direct access to a full range of machines, tools and attachments is an operational advantage. Our expert team will assist in analyzing your needs in order to provide the cost-effective solutions required to maximize productivity.

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No matter how well-maintained your equipment is, breakdowns can and will happen. When they do, it’s important to have a service provider who will go the extra mile to get you back up and running quickly.

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Hoses are an integral part of any hydraulic component, and often they’re the first to go when wear develops over time. Fortunately for busy government agencies, Gregory Poole offers fast and reliable hydraulic hose repair, replacement and other services. You’ll find we have a comprehensive selection of hoses and couplings in stock, and can quickly turn around any job.

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Adding Cat equipment to your fleet gives you high-quality machines that are built to last, and a Cat® Certified Rebuild makes the most of your investment by restoring machines and components to like-new performance. Choosing a Cat Certified Rebuild lets you keep your preferred machine while optimizing its efficiency through parts and technology updates at a fraction of the cost of buying a brand-new machine. New parts on each Cat Certified Rebuild machine receive a like-new warranty, giving you protection similar to that of a new machine.

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Your operation runs on Cat® equipment, and you expect every machine in your fleet to deliver the best performance possible. Keeping these important tools running their best requires trained operators, quality parts and, most of all, regular preventative maintenance.

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From buying parts online to payment help, the links you need all in one place.

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Our S•O•S Services lab provides information about the problem and then helps you decide the best course of action.

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Cat construction machines are known for being the most reliable, hardworking and technologically advanced heavy equipment in the world. It takes a special set of skills to properly diagnose, maintain and repair Cat equipment, skills that can only be acquired through effective training. Gregory Poole gives aspiring technicians the opportunity to learn how to service Cat construction machines with excellence and professionalism by attending the Cat Dealer Academy. This comprehensive Cat equipment training program will prepare you to launch your career as a Cat Service Technician.

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The ability of your heavy equipment operators will have a direct impact on the success of your construction projects. Skilled operators know how to maximize the performance of a machine and — even more importantly — use it safely. Effective construction operator training is essential for ensuring the members of your team know how to handle and maneuver equipment in a safe and productive manner.

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For more than 90 years, the Caterpillar® company has been driving innovation across their entire line of machines. The company has built its reputation on heavy equipment and power systems that incorporate sophisticated technology to make operation and maintenance simpler, more intuitive and more economical.

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When you bought a machine by Cat® or one of its allied brands, you invested in some of the best equipment on the market today. With service support from Gregory Poole, you can make sure your purchase — as well as the rest of your fleet — continues to deliver the performance, reliability and fuel efficiency you require of it for years to come.

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Comprehensive, Expert Service

Different operations have different needs and internal capabilities. We will work with you to review your options and put together a comprehensive service package that keeps all of your important assets running their best. This may include:

  • Creating a preventative maintenance plan. We can ensure all Cat machines are serviced according to the manufacturer’s specifications.
  • Supplying your team with new, used or remanufactured parts. We have one of the largest selections in the country and can fulfill 97.5% of requests within 24 hours or less.
  • Providing fast and effective field service — When one of your important machines breaks down, we’ll come to you. If we can’t fix the problem on the spot, we are often able to perform temporary repairs to keep you running until regular service can be scheduled.
  • Connecting you with ProductLink™ or MineStar™ — These two powerful fleet management tools by Cat provide real-time monitoring of equipment location and usage.
  • Rebuilding aging machinery — Take advantage of the “second life” built into all Cat machines. It’s an economical alternative to replacement that restores your older equipment to like-new condition.

Whatever it takes to keep your operation profitable, productive and safe, the Gregory Poole mining service team will be there for you. We have service centers located close to some of eastern NC’s major mining centers, as well as a network of parts drop boxes throughout the region.

Running a productive and profitable mining operation means meeting challenges head on. With Cat advanced technology and the expertise of our team, Gregory Poole is your partner for all of your mining service needs. Give us a call today to learn more about our full-service capabilities.