How LandArt Solutions and GP Rental Share the Same Values
Gregory Poole Equipment Company began operations in 1951, and for nearly two decades, LandArt Solutions has bought and rented equipment from the eastern North Carolina Cat equipment dealer.
“We’ve been working with Gregory Poole for 16 years, as long as we’ve been in business, and wouldn’t have it any other way,” says Michele Horn, the Chief Executive Officer of LandArt Solutions. “Working with Gregory Poole shows me that the customer is the most important part of the relationship.”
To provide exemplary service to customers like Michele, Gregory Poole embodies five core values: commitment, integrity, teamwork, excellence and safety. Thanks to these shared values, the partnership between Gregory Poole and LandArt Solutions is one built on trust and a shared drive for success.
“The company values are very important to LandArt Solutions,” Michele says. “I can tell through the teamwork and collaboration that I see out of Gregory Poole’s team, along with their customer service and the way that they relate to their customers with integrity.”
On top of purchasing reliable Cat equipment from Gregory Poole, LandArt Solutions also depends on the company’s rental division, GP Rental, to grow its business.
“As a small business owner in landscape construction, we certainly have our own fleet that we’ve purchased through Caterpillar and Gregory Poole, but GP Rental has been able to help us extend that reach,” Michele shares. “When there are different types of scopes of work that we need to perform and equipment that we might not use on a daily basis, GP Rental is a great way to provide larger amounts of services but not have that capital expense of purchasing new equipment.”
Along with the cost-effective benefits of renting equipment, Gregory Poole’s core values are just as recognizable in GP Rental.
“If I could describe the GP Rental team in one word, it would be committed,” says Michele. “They’re committed to delivering on time, committed to delivering great customer service, and committed to meeting the needs of their customers.”
This commitment is highlighted by Zanna Daniels, a Rental Sales Representative and LandArt’s own GP Rental representative
“Customer service is definitely her strength,” Michele shares. “She comes into our office quite frequently, even when we don’t have a need, just to put a face with the name, to show my staff appreciation by bringing a goodie bag during the holidays. And it goes a long way to building rapport and building support for my team.”
Since joining GP Rental three years ago, Zanna has made an effort to know everyone in LandArt Solutions’ growing business.
“Working with LandArt, at first, they were already a customer of Gregory Poole,” says Zanna. “However, it became so much more than just a customer. I’ve got to know them. I know about their family. I know what they’re interested in. All the people in their office.”
With multiple standalone GP Rental stores now open, Gregory Poole is evolving to support the growth of its customers like LandArt Solutions. The equipment offerings are evolving too. Along with the dedication to providing personalized customer service, Gregory Poole and GP Rental offer customers state-of-the-art technology.
“The commitment of their customer service just seems to continue to evolve with the industry. The technology that’s incorporated into the equipment is exceptional,” says Michele. “The amount of technology that Gregory Poole keeps bringing into our relationship, as well as into the equipment, has been why we keep coming back.”
Rent or Purchase Equipment from Gregory Poole
Whether you are a small business owner or own a large firm, Gregory Poole can meet your heavy equipment needs. Choose cost-effective options from GP Rental or find the next machine to add to your fleet all while enjoying personalized customer support. Don’t wait, contact us today to experience the Gregory Poole advantage.